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Customer Service Representative

Customer Service Representative

Business Management and Administration Finance Human Services

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated part-time Customer Service Representative to join our team. The position requires the person to:

  • Work effectively with agents, policyholders, and associates at all levels.
  • Communicate effectively in verbal and written form.
  • Make computer inquiries and entries relating to policyholder accounts.
  • Communicate effectively with agents and others as needed to research problems and find solutions.
  • Prioritize and organize work to ensure it is completed in a timely manner.
  • Regular and predictable attendance in meeting a defined work schedule.
  • Accurately and effectively respond to agents and policyholders on more advanced policy features, coverages, and procedures.
  • Determine and obtain information, while applying good judgment in making decisions, when working tasks through the servicing process.


Desired Skills & Experience

  • Two years of direct professional office experience preferred. Bachelor's Degree or above is overqualified for this role
  • Direct insurance agency/company experience with Life products a plus
  • Must type a minimum of 40 words per minute with 85% accuracy
  • Flexibility for occasional and/or seasonal overtime
  • Excellent oral and written communication skills
  • Ability to handle multiple assignments
  • Flexibility of working hours


Benefits


Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, Auto-Owners also provides generous paid time off including holidays and vacation days. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!


Equal Employment Opportunity


Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.


*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.


Additional Info

Related Links : https://aoins.wd5.myworkdayjobs.com/AutoOwners/job/Lansing-MI/Entry-Level-Life-Customer-Service-Representative--Part-Time-_R_4358

Job Type : Part-time

Education Level : High School, Associate Degree

Experience Level : Entry Level

Job Function : Administrative, Customer Service

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