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Office Manager

Office Manager

Business Management and Administration


Organization: Consumers Credit Union

Location: Lansing, MI

Pay Range: $60,000+


Responsible for the growth and performance of the credit union office.


•Supervise and lead all office employees to meet office and individual goals.

•Conduct performance appraisals and individual monthly coaching.

•Communicate with staff to ensure consistent operations.

•Promote growth of the office through sales, and ensuring a high level of member service.

•Promote an understanding of policies and procedures by office staff.

•Perform sales calls to local businesses leading to business product growth.

•Routinely conduct Annual reviews with high value business members to deepen relationships and add services.

•Ensure consistent and timely management of Outbound contact queue.

•Participation in corporate initiatives (i.e. Champion/New Product/ Charities/Event Planning teams etc.)

•Assist in any area as directed by senior management.

•Effectively communicates the goals, values and mission of the credit union.

•Consistently meets or exceeds office goals/measures to grow the office.

•Develops relationships with team, other departments, and within the community.

•Regularly meets with employees to review their development progress by providing specific feedback both positive and constructive through effective coaching.


•Bachelor’s degree and 2 years of proven sales and leadership experience, or 3-5 years of related experience in the banking industry.

•Proven history of goal attainment. 


•Excellent communication, listening and interpersonal skills required.

•Must have initiative, drive, intensity and commitment; must be energetic and engaged.

•Ability to work independently and make judgments in the best interest of the member and Consumers.

•Must be a strategic and visionary thinker and be a self-starter that is proactive in creating solutions.

•Must be able to lead and rally others around ideas.

•Develop an understanding of credit union history, philosophy, organization by-laws and operating procedures.

•Demonstrate knowledge of all Consumers products and service.


•Employee Development /Engagement

•Office Department Goals/Measures

•Servant Leadership

•Strategic Vision and Execution

•Business Development

Additional Info

Related Links :

Job Type : Full-Time

Education Level : Bachelors Degree

Experience Level : Mid to Senior Level

Job Function : Development, General

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