President & Chief Executive Officer (CEO)

Organization: The Information Center

Location: Taylor, MI

Pay Range: $130,000 - $170,000

Summary: 

The President & Chief Executive Officer (CEO) is responsible for fulfillment of the organization’s mission. Inherent in this role is determining strategy, and leading organizational operations, marketing, capital allocation and fiscal, organizational culture and human resources decisions, and compliance with contractual and regulatory requirements.

Position Responsibilities:

•    Identifies areas of need in the community and recommends strategies, programs, and services to meet community needs in accordance with the mission of The Information Center.

•    Maintains and protects the core purposes of connecting citizens to services that can help them, a cross-service systems personalized approach to service.

•    Assures appropriately qualified and trained personnel. 

•    Directs and supervises leadership team as well as their management of program direct service staff performance and achievement of agency objectives.

•    Responsible for hiring, firing, supervision, training, performance reviews, and salaries of agency staff.

•    Maintains accreditations from Alliance of Information Systems (AIRS) and National Committee for Quality Assurance (NCQA).

•    Responsible to the Board of Directors for the direction, operation, and fiscal management of the agency.

•    Submits a proposed annual budget for approval by the Board of Directors.

•    Implements policies and resolutions approved by the Board of Directors.

•    Attend scheduled meetings of The Board of Directors, including special meetings and committee meetings, as well as other agency functions and events as appropriate.

•    Regularly communicates with the Board of Directors as appropriate to advise them of significant occurrences and developments related to the agency.

•    Ensures strong financial performance by optimizing program revenues and managing expenses and establishing new sources of revenue while preserving the quality of programs and services.

•    Works closely with the Chief Financial Officer (CFO) to ensure effective fiscal management policies and procedures are followed, and to develop the agency’s annual budget.

•    Serves as a knowledgeable representative of the agency to key constituencies including governmental departments and other funders, donors, peer agencies, and other key stakeholders in relevant community, professional and policy networks.

•    Promotes the agency in the community by coordinating public relations and fundraising activities working closely with the Director of Public Relations.

•    Pursues and secures new sources of revenue to support expanded programs and services.

•    Oversight, monitoring and assure compliance with all the agency’s regional, state, federal and private contracts.

•    Defines and implements actions necessary to strengthen and enhance the performance of the agency for its programs, services, and operations, in conjunction with internal and third-party review findings.

•    Works with appropriate Board committees to develop, review and approve policies for the agency that comply with federal, state, and local laws and regulations.

•    Works with management staff to ensure operational compliance with all local, state and federal laws and mandates.

•    Assures essential agency records are maintained and client private health information is protected in accordance with HIPPA regulations.

•    Monitors key program, services, and other performance metrics (e.g., calls, enrollments, care slots utilized, quality measures, outreach activities, costs per unit of service, net income margin, etc.) regularly to assess, evaluate and manage performance. 

Qualifications:

•    Minimum Bachelor’s Degree; Master's Degree in Human Services, Business, or related degree preferred.

•    Previous experience in nonprofit, administration, supervision, operational planning, budgeting, and/or funding strategies preferred.

Skills/Knowledge/Abilities (SKA) Required:

•    Ability to innovate and provide better ideas that adapt to the organizations evolving needs.

•    Ability to model passion for the mission, responsible leadership, and maintain exacting standards of quality, integrity, and ethical conduct.

•    Ability to maintain effective working relationships with management, direct service, and support staff

•    Ability to promote the expansion, growth and development of professional skills and capabilities.

•    Ability to ensure effective communication internal to the organization

•    Ability to provide support necessary for the effective functioning of the Board of Directors.

•    Ability to represent the agency, develops, and nurtures mutually beneficial partnerships.

•    Knowledge of and familiarity with the marketplace, competitors, unmet needs, emerging service and business models, emerging social policies, and key networks.

Hiring Solutions LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hiring Solutions LLC complies with applicable state and local laws governing nondiscrimination in employment.