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Telecommunications Customer Service Representative

Telecommunications Customer Service Representative

JOB DESCRIPTION

Advanced Communications & Data ("ACD") is looking for a Number Admin Specialist for the LNP team working in a customer service orientated environment where you will help manage orders through all phases and insure customer information is entered correctly.


Process, coordinate and follow-up on porting activity for Local DID, International DID and Toll Free orders

Process new order activity for Local DID, International DID and Toll Free

Troubleshoot e911 order issues and confirm ALI records

Point of contact to resolve customer inquiries for porting and sustaining local number issues

Point of contact for Sales Team to coordinate assigned customer projects and overall management of their project within the team

Responsible for managing carriers to ensure timely responses, maintaining order SLAs

Responsible for managing customer expedites and escalations with the carriers for the porting

Provide exceptional customer service to both internal and external customers

DESIRED SKILLS

Prior experience in provisioning LSR's & LNP orders a plus

Understanding of 800 and Toll Free porting processes a plus

Experience in PSTN and Metaswitch is a plus.

High degree of accuracy and attention to detail

Excellent verbal and written English communication skills, including the ability to communicate clearly to customers over the phone

Ability to succeed in a diverse and fast paced start up environment, with often shifting priorities

Self-managed, motivated, proactive, and resourceful

Demonstrated ability to multi-task the handling of phone calls, emails, order schedules, and trouble tickets; and meet critical timelines and schedules

Ability to provide exceptional customer service to both internal and external customers

Team player who is willing to go above and beyond to help others

Positive, professional attitude

Must be willing and able to be flexible for on call work, including weekends and nights


Apply in person, online at https://acd.net/careers/ or email resume with salary requirements to resumes@acd.net 

Advanced Communications & Data
1800 N Grand River Ave
Lansing MI 48906
8-5 M-F

ACD offers an excellent benefit and compensation package, including;

Health, dental and vision insurance
Life and disability Insurance
Paid vacation and holidays
Employer contributed retirement 401(k)
Flexible Spending Account
Paid on the job training


At ACD, we believe in equal opportunity and an important component for being a strong Telecommunications and Internet Provider is in our commitment to diversity and the practice of recognizing and valuing the rich experiences and worldviews of all individuals and groups. Our culture and values demand universal respect and inclusion for both our employees and clients.

By pursuing the development of a multicultural constituency of our staff we can successfully connect with the demographic reality of society.

ACD is committed to integrating individuals who represent different groups as defined by race, ethnicity, gender, sexual orientation, economic background, age, disability, national origin and religion.

Job Type: Full-time

Additional Info

Job Type : Full-Time

Education Level : High School

Experience Level : Entry Level

Job Function : Customer Service

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