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Chamber University

Chamber University

Thursday, June 11, 2020 (10:00 AM - 11:00 AM) (EDT)


Hosted by Fraser Trebilcock and Fifth Third Bank, the upcoming Chamber University will be held virtually on June 11 from 10 to 11 a.m. The event, "Outstanding Customer Service: Seize the Moment with the Question Behind the Question," will feature Kevin Jurek, facilitator for the Institute for Professional Excellence at Davenport University, and discuss how success depends on the willingness and ability to ask the right questions. Asking more questions enables organizations and staff members to improve communication, take personal accountability, and learn outstanding customer service principles. Outstanding customer service takes place during moments when someone sees and seizes an opportunity to create an experience that draws the customer back. The ability to offer excellent customer service is founded in asking the question behind the question, “What can I do right now to go above and beyond?” Without questions like that, there won’t be much personal accountability. Without personal responsibility, there won’t be any seizing of moments.

Questions can be directed to Ashlee Willis at

Lansing Regional Chamber of Commerce: Insurance Capital Board Room
500 E. Michigan Ave. Suite 200
Lansing, MI 48912 United States
Event Contact
Ashlee Willis
(517) 242-7434
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